Shipping Policy

At Umi Sneakers, we strive to deliver your high-end designer clothing and sought-after footwear promptly and securely. Please review our shipping policy below:

Order Processing

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

• We offer various shipping options worldwide. Shipping charges for your order will be calculated and displayed at checkout.
• Estimated delivery times are as follows:
  • Express Shipping: 1-3 business days
  • Standard Shipping: 2-4 business days

International Shipping

• We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout.
• Please note that international shipping times can vary greatly depending on the destination and customs processing times.

Shipping Carriers

• We use reputable shipping carriers to ensure your items arrive safely. Carriers may include UPS, FedEx, DHL, and USPS, depending on your location and the shipping option selected.

Order Tracking

• Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

• Umi Sneakers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged Items

• Umi Sneakers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.

Shipping Address Changes

• If you need to change the shipping address for your order, please contact us as soon as possible. Once an order has been processed, we may not be able to change the shipping address.

Lost or Stolen Packages

• Umi Sneakers is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Contact Us

• If you have any questions about our shipping policy, please contact us.

Thank you for shopping with us!